Shipping policy

Shipping Policy

Thank you for choosing Alder & Hound.

We aim to dispatch every order as quickly as possible so your dog’s supplements arrive promptly and safely.

Order Processing

Orders are typically processed and dispatched within 1 working day of being placed.

Orders placed on weekends or UK public holidays will be processed on the next working day.

During particularly busy periods, dispatch may take slightly longer, but we’ll always do our best to keep you informed.

Delivery Options

We currently offer the following Royal Mail delivery services at checkout:

Royal Mail Tracked 24

A fully tracked delivery service, typically arriving within 1–2 working days after dispatch.

Royal Mail Tracked 48

A fully tracked delivery service, typically arriving within 2–3 working days after dispatch.

Please note that these delivery times are estimates provided by Royal Mail and cannot be guaranteed.

Order Tracking

Once your order has been dispatched, you’ll receive a confirmation email containing your Royal Mail tracking number.

You can use this to monitor your parcel’s progress from dispatch through to delivery.

Delivery Delays

While we work hard to dispatch every order promptly, occasional delays can occur due to factors outside our control, including:

  • Severe weather
  • Postal service disruption
  • Industrial action
  • High seasonal demand
  • Incorrect delivery information provided at checkout

Alder & Hound cannot accept responsibility for delays caused by third-party delivery providers, although we’ll always do our best to help resolve any issues.

Incorrect Delivery Information

Please ensure your delivery address is correct before completing your order.

If an incorrect address is provided, we may not be able to amend your order once it has been dispatched.

Any additional shipping costs resulting from incorrect address information may be the responsibility of the customer.

Missing or Lost Orders

If your parcel has not arrived within a reasonable time after dispatch, please contact us at:

hello@alderandhound.co.uk

We’ll investigate the shipment with Royal Mail and work to resolve the issue as quickly as possible.

International Shipping

At present, Alder & Hound primarily delivers within the United Kingdom.

If international shipping becomes available in the future, this policy will be updated accordingly.

Contact Us

If you have any questions regarding your order or delivery, we’d be happy to help.

Email: hello@alderandhound.co.uk

We aim to respond to all enquiries as quickly as possible.